Go Outdoors Georgia

Georgia Wildlife Resources Division

1,889,112

Licenses Issued Annually

2,190

Days of Services

8,727

Events Managed

PROJECT DESCRIPTION

In January 2014, Brandt was selected by the Georgia Department of Natural Resources, Wildlife Resources Division (GWRD) to design, develop, and implement a new, cutting edge recreational licensing and boat registration system to replace the obsolete solution in place at that time. Since GWRD’s contract with its legacy licensing vendor was ending July 1, 2014 of the same year, Brandt proposed an accelerated timeline to develop and implement business critical systems in less than 6 months. This eliminated the need for a contract extension or any delays for GWRD. On July 1, 2014, Brandt launched the new licensing and boat registration system, Go Outdoors Georgia. Brandt completed and implemented all project deliverables on time, at no upfront cost to the Department. The transition was seamless with no downtime between systems and no interruption in service to customers.

Authorized GWRD users can review applications and associated ownership documents electronically as well as process and approve or reject applications in real time using the new Go Outdoors Georgia solution.

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PROJECT DESCRIPTION

In January 2014, Brandt was selected by the Georgia Department of Natural Resources, Wildlife Resources Division (GWRD) to design, develop, and implement a new, cutting edge recreational licensing and boat registration system to replace the obsolete solution in place at that time. Since GWRD’s contract with its legacy licensing vendor was ending July 1, 2014 of the same year, Brandt proposed an accelerated timeline to develop and implement business critical systems in less than 6 months. This eliminated the need for a contract extension or any delays for GWRD. On July 1, 2014, Brandt launched the new licensing and boat registration system, Go Outdoors Georgia. Brandt completed and implemented all project deliverables on time, at no upfront cost to the Department. The transition was seamless with no downtime between systems and no interruption in service to customers.

Authorized GWRD users can review applications and associated ownership documents electronically as well as process and approve or reject applications in real time using the new Go Outdoors Georgia solution.

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1,889,112

Licenses Issued Annually

3,285

Days of Services

$2,645,836

Average Annual Revenue

Streamlined Boat Registration

While developing the new Go Outdoors Georgia solution, Brandt reinvented the way Georgia WRD processes boat registrations, and implemented an all-online registration process to streamline workflows, minimize processing times, and provide better customer service. The Go Outdoors Georgia system offers customers the option to complete and submit applications online and upload proof of ownership documents electronically. While GWRD accepts ownership documents via postal mail or email, the new solution offers customers the ability to submit ownership documents electronically in the following ways:

Taking a picture of ownership documents using a smart phone and uploading the document images to the associated online registration application using Brandt’s Go Outdoors online registration and renewal solution; or
Scanning documents or images using their PC/laptop and uploading the document images to the associated online registration application.

Automated Interactive Voice Response (IVR) Sales Tools

Brandt implemented an automated outbound IVR tool to contact customers with expiring boat registrations and offer the opportunity to renew those registrations using the automated IVR system.

Additionally, the Go Outdoors Georgia solution offers customers IVR solutions for boat renewals and fishing and hunting license sales, providing a new, additional sales channel to make sales more convenient for customers.

WMA & PFA Reservations

The newly expanded Go Outdoors Georgia solution includes camping, point of sale and pavilion reservations for Georgia WRD Wildlife Management Areas and Public Fishing Areas so that customers may purchase their fishing license and make a camping reservation at the same time. Georgia WRD staff are able to manage customer accounts, edit facility information/availability, and manage reservations including new reservations, cancellations, and transfers. Georgia WRD customers are able to make reservations online, on site and via our Georgia-based call center.

PCI Compliance