Archive for category: Marketing

Let the Platform Do the Magic: Atlas Marketing CRM Intelligent Tools

In today’s digitally saturated world, cutting through the noise to reach your audience effectively is more challenging than ever. It’s not just about delivering content—it’s about delivering it at the right time and through the right channels. Brandt’s Atlas Marketing CRM utilizes two key features that are designed to do just that: A/B Testing with Intelligent Selection and Send Timing Based on Previous Engagement.

A/B Testing with Intelligent Selection

A/B testing has long been a staple of effective marketing; Atlas Marketing CRM tools take it to the next level with multivariant, automatic intelligent selection. Instead of simply running a test and hoping for the best, this feature analyzes campaign performance every 12 hours and automatically adjusts the percentage of users that receive each variant, favoring the version that’s performing better. If a variant is resonating with users, more people will see it; if it’s falling flat, fewer will. This dynamic adjustment ensures that your campaign is always optimized for the best possible performance without manual oversight.

A/B Testing section of a campaign with Intelligent Selection enabled.

Deliver Messages at the Perfect Time

Timing is everything when it comes to engaging your audience; Atlas Marketing CRM tools include the ability to have every end user receive your communications when they are

Scheduling a campaign with Intelligent Timing

most likely to open based on previous send data. Your message will reach users when they’re most likely to engage — whether that’s opening, clicking, or otherwise interacting. This tool analyzes each user’s behavior, determining their personal “prime time” for engagement. The result? Messages are delivered when users are most receptive, leading to higher engagement rates and more meaningful interactions. No more guesswork—just smart, data-driven decisions.

The Power of the Intelligent Channel Filter

Have you ever received both an email and a push notification simultaneously and thought, “Is this necessary?” Atlas Marketing CRM tools include an Intelligent Channel Filter that identifies each user’s most engaged channel—whether it’s email, push notifications, or something else—and ensures that’s where your message lands. No more bombarding users across multiple platforms; instead, meet them on their preferred channel, creating a more seamless and less intrusive experience.

Right Audience + Right Message + Right Time

With Atlas Marketing CRM’s intelligent A/B testing, optimized send timing, and channel selection, Brandt’s Atlas Marketing Coordinators support our clients with fine-tuning their campaigns with data-driven insights and automation.

You can maximize engagement, reduce wasted efforts, and ensure your public users receive messages that matter—precisely when and where they’re most likely to respond. Atlas CRM transforms the way you connect with your audience, bringing smarter strategies and better results to your marketing efforts.

To learn more about Brandt’s Atlas Marketing CRM, click here

Dynamic Pricing: A Strategic Tool for State Park Reservations Revenue Management

In the evolving landscape of park management, the principles of revenue management – first developed in the 1980s – have become an indispensable part of ensuring the sustainability and financial health of park systems. Revenue management leverages data and analytics to predict guest behavior and demand patterns, aiming to maximize the revenue potential of a property while also enhancing visitor experiences. This practice has found a unique and valuable place within America’s state parks, offering the potential to optimize both revenue streams and visitation, provided park managers have access to quality data for informed decision-making.

One of the most powerful tools in the revenue management toolkit is dynamic pricing. Already widely adopted in industries like hospitality, airlines, and car rentals, dynamic pricing adjusts fees based on real-time demand, allowing park systems to capitalize on peak periods while maintaining accessibility during off-peak times. This approach is particularly relevant for park reservations, where factors such as seasonality, weather, and even special events can dramatically impact visitor demand.

Aligned Goals: Revenue Optimization and Visitor Satisfaction

Revenue optimization is a core objective of any dynamic pricing model, as well as visitor satisfaction and park access. This balance ensures that parks remain an affordable destination for a wide range of visitors, while still capturing additional revenue from those willing to pay more during high-demand periods.

As Edward Lampert said, “The entrance strategy is actually more important than the exit strategy.” In the context of dynamic pricing, this means that setting the right pricing model from the start, one that accounts for both visitor experience and financial sustainability, is key to long-term success. The objective should be to avoid drastic price jumps, such as the “First Increase Since” phenomenon, where fees remain stagnant for 5-10 years, only to rise suddenly and dramatically causing concern with visitors and PR issues for agencies. Gradual, data-driven pricing adjustments across a large number of reservations throughout the first fiscal year ensure that both revenue and visitation goals are met consistently over time.

Case Studies Highlighting the Success of Dynamic Pricing

Many state parks across the U.S. have already implemented these strategies with great success, providing a proven roadmap for others to follow.

  • South Carolina State Parks: Automated dynamic pricing was implemented before the COVID-19 pandemic, which fortuitously positioned the parks to benefit from a surge in demand during the summer of 2020. From Fiscal Year 2021 to 2024, camping and cabin revenue has increased 19%. This flexible pricing framework has continued to maximize revenue through high demand periods and maintain occupancy during slower periods.
  • Tennessee State Parks: Dynamic pricing has not only sustained revenue growth but has also proven the parks’ value to state lawmakers, leading to increased investment in park infrastructure and the development of new parks. This success has underscored the importance of dynamic pricing as a long-term revenue strategy.

Legislative Considerations

When seeking legislative approval for dynamic pricing models, it’s essential to speak in terms that resonate with decision-makers. By drawing parallels to established models in the hotel and airline industries, where price fluctuations are commonplace and accepted, parks can effectively argue for the adoption of similar strategies.

A Balanced Approach to Sustainable Park Management

For dynamic pricing to be truly effective, it requires an ongoing commitment from park managers. The success of such a system depends on frequent analysis, adjustments, and optimizations to ensure that pricing remains aligned with both demand trends and overarching park goals. This includes reviewing historical occupancy data, tracking booking trends, forecasting based on advanced reservations, weather conditions, peak demand dates, and considering local competitor rates and amenities. Parks can refine their pricing strategies to ensure maximum effectiveness.

Dynamic pricing, when implemented thoughtfully, serves as a powerful strategy for maximizing revenue while maintaining the accessibility and enjoyment of America’s state parks. By aligning pricing with visitor demand and staying committed to continuous improvement, park systems can ensure their long-term financial sustainability while enhancing the overall visitor experience.

Matt Mitchell
Chief Revenue Officer
matt.mitchell@brandtinfo.com
(850) 524-2424


To Summit All Up – The 2024 Brandt State Summit Successfully Wraps Up

Brandt’s 2024 State Summit in Nashville, Tennessee, recently concluded last week with outstanding success, emphasizing our dedication to fostering innovation, collaboration, and growth in the industry.

Held over three days, the Summit brought together more than 85 participants from 22 state agencies. Attendees engaged in a variety of thought-provoking sessions, hands-on workshops, and networking opportunities designed to address the current and future landscape of outdoor recreational solutions.

The Summit’s agenda was packed with diverse topics, ranging from the latest technological advancements to emerging trends and pressing challenges in the industry. Keynote speakers included industry pioneers and Brandt experts who shared their insights and experiences, sparking lively discussions and innovative ideas.

One of the highlights of the event was the round table discussions, where attendees could exchange knowledge, share best practices, and explore collaborative solutions. These sessions fostered a sense of community and mutual support, underscoring the importance of working together to drive the industry forward.

“Our team and the Brandt team have built trust together and this event continues that through the sessions as well as the social events each day.” – Brandt State Customer Attendee

The success of the 2024 State Summit was largely due to the enthusiasm and active participation of our partners. Their commitment to excellence and willingness to share their expertise made the event a resounding success.

As the Summit drew to a close, the energy and excitement were palpable. Participants left with a wealth of knowledge, new connections, and a renewed sense of purpose. The conversations and collaborations initiated during the Summit are expected to continue well into the future, laying the groundwork for next year’s event.

Brandt looks forward to building on this momentum and continuing to support our partners in achieving their goals. The 2024 State Summit was not just a milestone event but a stepping stone towards greater innovation and collaboration in the outdoor recreational industry.

Turkeys and Tactics: A Tailored Drip Campaign Success Story

As Brandt and Iowa Department of Natural Resources (IADNR) geared up for another thrilling turkey hunting season, the team launched a marketing campaign designed to boost participation and to emphasize the importance of conservation by encouraging hunters to buy their spring turkey tags.

This email drip campaign guided customers through retargeting efforts based on their behavior, combining reminders for both the spring turkey preseason and season. The target audience, envisioned by the DNR, was tailored to fit the persona of a turkey hunter, informing the direction of the campaign. Hunters without an active spring turkey privilege and those who completed HuntersEd received the preseason email a week before the start of season 1. For those who had the mobile app downloaded and subscribed to notifications, a push notification was sent on the first day of season 1 as a reminder.

Leading up to season 2, an additional email was created and sent using Atlas’ WYSIWYG email builder to the same target audience, dynamically excluding those who had already purchased a spring turkey tag. Subsequently, at the commencement of season 4, a push notification was dispatched to individuals who had purchased a tag for seasons 1, 2, or 3 but had not yet acquired one for season 4.

Upon completion of the 30-day journey, a total of 566,000 emails and push notifications were dispatched, generating $7,617 in attributed revenue. The campaign achieved a 40.13% email open rate, a 5.4% push notification open rate, and a 1.04% click-through rate.

This targeted email drip campaign, meticulously tailored to the behavior and needs of turkey hunters, showcased impressive results. By strategically timing reminders and exclusions, coupled with dynamic content delivery, the campaign achieved significant engagement and revenue. As we continue to refine our approach, these insights will undoubtedly inform future initiatives, driving even greater success in our efforts to connect with and serve our audience effectively.

Donald Forgione: Partnering with Brandt for an Unforgettable Outdoor Experience

Donald Forgione, with four decades of leadership in park management and conservation, epitomizes innovation and dedication in the industry. From his tenure as a Park Ranger to the former Director of Florida’s Park System to his role as a sought-after consultant and speaker, Donald’s commitment to excellence shines through.

“I have partnered with Brandt Information Services, a renowned leader in the State Park industry, offering modern technology solutions to conservation agencies.” Donald emphasizes.

His Tailgate Talks approach, emphasizes active listening and tailored solutions. As the lead author of “The Ecotourism Provider’s Handbook,” Donald offers invaluable insights into creating exceptional park experiences while preserving natural resources.

Donald’s talents extend beyond conservation and recreation, captivating audiences with his podcast and motivational speaking. Whether addressing management challenges or inspiring teams, Tailgate Talks with Donald, offer expertise and enjoyment in equal measure.

“Donald’s Tailgate Talks Podcast has an incredibly positive impact on state parks agencies across the nation,” said Matt Mitchell, Brandt’s Chief Revenue Officer. “We are proud to partner with Donald Forgione and his extensive experience spanning over 40 years as an avid camper and a respected leader in the State Park industry.”

Together, Brandt and Donald Forgione are transforming the outdoor experience for the users of these cherished places and the agencies that proudly steward them.

Go Outdoors Oklahoma Introduces Enhanced Merchandise e-Commerce Storefront

Brandt launched its new merchandise interface for Go Outdoors Oklahoma, a year after the merchandise e-store was first introduced.


Compared to last year, Go Outdoors Oklahoma saw a 640% increase in the sale of hats thanks to strategic cross-sells and packages while drinkware sales increased by 36% in their second year as a featured product.

“Our merchandise sales growth over this past year proves the public’s appreciation for our agency and representing our mission. It’s a great way for ODWC to foster our community of hunters, anglers and those who care for the land.”

Mike Chrisman, License Supervisor.

Key Metrics






“Since the new interface enhancement for Go Outdoors Oklahoma, our average unit ring has increased by over $5.00, and our conversion rate has increased by 178 basis points. This proves that the more high quality products we offer, the more likely Go Outdoors Oklahoma’s users are to buy them,” explains John DiFonzo, Director of Product Merchandising at Brandt.


Brandt’s e-commerce merchandise store introduces users to new product options, packaged with license sales workflows, to expand the state agency’s brand presence out in the field.

Boosting Customer Retention with Brandt’s Atlas Marketing Automation Incentivized Renewal Play

Hunters and anglers typically wait until they are headed out into the field to purchase the license they need to participate. With statewide regulations on seasons, this leads to heavy spikes in website traffic and customer sales phone calls the night before and morning of a big season opener.

Brandt’s Atlas Marketing Automation program provides state agencies with tools and strategies to effectively engage with its public users automatically based on their system behavior and license history.

By offering incentives to those that buy their license ahead of time, agencies may be more prepared with operational projection and begin to recognize system revenue earlier in the fiscal year.

Automated Incentives

On behalf of its state agency partners, Brandt has administered coupon-based incentives to public users since 2019 to successfully drive license transactions. In Spring 2023, Brandt launched the newly updated Incentivized Renewal Automated Play across several state partners participating in the Atlas Marketing Automation program.

Targeting users who did not hold a current annual license, but have held one previously, this creative marketing play leverages the power of personalized offers and third-party coupons such as Academy Sports and OnX Hunt.

Atlas Marketing Automation keeps an evergreen list of lapsed license holders up to date for the state agency use in emails, push notifications, in-app messages, and digital advertising platforms (EX: Google or Meta). These public users receive an initial email announcing the coupon.

Once a user reactivates a qualifying license, they automatically receive a new email with the sponsored coupon within minutes of the online transaction completion.

Building Rewards

State agencies may opt to send the coupon to an automated list of all current license holders as well as a thank you for being a loyal outdoor license holder. Over time, this will build a sense of belonging to license holders and provide additional tangible benefits of industry coupons for always staying licensed.

Incentivizing License Sales

With a limited time window to purchase a license in order to receive the coupon, the automated incentives were successful in impacting purchase behavior.

Across its state agency partners leveraging the Incentivized Renewal automated play, Brandt has tracked $30,000+ system revenue from users clicking and completing a transaction in the same website session.

Brandt’s Atlas Marketing Automation’s innovative approach to recruitment, retention, and reactivation is positively impacting state agency system revenue. With plays like the Automated Incentivized Renewal, sweetening the deal with third-party coupons drive higher renewal rates and increased revenue.

To learn more about Brandt’s Atlas Marketing Automation program, click here.

Brandt Launches the New Merchandise Platform for Go Outdoors North Carolina

Brandt’s new merchandise store launched in Go Outdoors North Carolina (GONC) on Wednesday, August 2, 2023. North Carolina Wildlife Resources Commission (NCWRC) can now offer hunters, anglers, and boaters the opportunity to purchase additional items for their friends, family, and outdoor adventures.

NCWRC is excited to offer branded merchandise to our constituents. e-Store Purchases help further our agency’s mission to conserve wildlife resources and their habitats. We look forward to continuing to expand our product line to appeal to a broader audience.

Lisa Hocutt, N.C. Wildlife Resources Commission Deputy Director

Key Factors

Brandt and NCWRC executed best practices for a successful merchandise launch, including:

Activity Packages

Include a related merchandise item in every activity package such as a folding chair in the duck hunting package.

Cross-Sells

Cross-sell similar items such as a camo backpack when a user adds a hunting license to the cart.

Drip Marketing

Send targeted, drip email and push notification campaigns to drive awareness.

Variety of Products

Offer a variety of sizes and colors per product, such as a mug in pink, white, black, camo, and blue.

Product Modifiers

Configure modifiers where the user can select between various colors while staying on the same page.

Organized Shopfront

Strategically organize the shopfront with most requested products easily available followed by new options.

The Go Outdoors North Carolina merchandise store is just the beginning with Labor Day Weekend and small game opener. New products, expanded options, and leveraging the system’s features for packages and cross-sells opens the door to a big opportunity to get our state agency’s brands out in the field.

The 2023 Brandt State Summit Wraps Up

Brandt Information Services’ annual State Summit in Richmond, Virginia concluded with tremendous success earlier this week, underscoring our company’s commitment to partnership, innovation, and transformation. 

The 2023 Brandt State Summit spanned three days and featured a diverse range of engaging sessions, breakouts and interactive workshops. The Summit explored the latest trends, breakthroughs, and challenges facing Brandt and the outdoor recreational licensing and reservations industry. Over 65 attendees across 15 of Brandt’s state agencies had the opportunity to network, collaborate, and gain valuable insights from each other, Brandt team members, and industry thought leaders.

“This conference had more meaningful and impactful information to someone who is in operations than any other conference I’ve been to in years.”

Brandt State Partner Attendee

The success of 2023 Brandt State Summit would not have been possible without the support of our partners’ licensing, reservations, boating, and marketing attendees. Their dedication and contributions played a crucial role in making this event a resounding triumph.

As the curtains close in Richmond, Virginia, participants are already looking forward to next year, eager to continue the conversations and collaborations sparked at the 2023 Brandt State Summit.

Brandt Information Services Recognized as a GovTech100 Company for 2023

Brandt Information Services is pleased to announce we have been recognized by Government Technology as a GovTech 100 company for 2023! The GovTech 100 list is comprised of companies that have made a difference in the technology space for local and state government agencies. We are proud to offer a licensing and permitting system that allows for a user-friendly experience for customers and serves as a revenue driver for state agencies.

“This year we have seen an exponential increase in gov tech market activity – from new companies starting up to help government tackle complex challenges, to existing companies joining forces for scale through consolidations, gov tech as an industry is clearly showing its recession-proof characteristics. Each of the GovTech 100 companies demonstrates the energy of our market across all gov tech segments,” stated Dustin Haisler, Chief Innovation and Strategy Officer for Government Technology. 

Winners will be featured in the January/February issue of Government Technology magazine and GovTech Daily’s newsletter

Check out the full list of awarded companies: http://www.govtech.com/100!