Development Archives - Page 2 of 4 - Brandt Information Services

Launch Alert: Lake Casitas Municipal Water District Online Reservations System

January 30, 2024/in Development, News

Brandt proudly announces the launch of the Itinio reservations system at the renowned Lake Casitas Recreation Area. The launch took place on Thursday, January 18, 2024, and witnessed an exceptional response, with early-season online reservations flooding in almost immediately after the public opening.

The Lake Casitas Recreation Area, now equipped with the state-of-the-art Itinio platform, stands as the proud host of the largest single campground in the region, boasting 609 campsites across 13 camping loops. Nestled in Ventura County, this area also features the Casitas Adventure Waterpark and RV storage facilities. The Itinio platform seamlessly integrates with this expansive setup, providing not only camping reservations but also offering streamlined ticketing and contract management services. This integration is set to optimize operational efficiency.

Lake Casitas, a key water source for Ojai and the greater Ventura County, holds historical significance as a rowing venue during the 1984 Summer Olympics hosted in Los Angeles. The Lake Casitas Recreation Area sees more than 600,000 annual visitors and is home to 40 miles of hiking trails.

“The introduction of the Itinio reservations system reflects Brandt’s commitment to pushing the boundaries of technological innovation and enhancing the experiences of outdoor enthusiasts,” said Dave McLean, General Manager at Brandt.

As a technology leader, Brandt is dedicated to providing solutions that redefine industry standards. The collaboration with Lake Casitas Municipal Water District signifies a commitment to environmental responsibility and community well-being, aligning with the district’s vision of embracing technological advancements to improve the accessibility and enjoyment of its natural resources.

To make a reservation, click here: https://reservations.casitaswater.org/

Brandt Chosen to Implement Next-Generation Sport and Commercial Licensing Solution for Indiana Department of Natural Resources (IDNR)

January 23, 2024/in Development, News

Brandt proudly announces the successful signing of a contract to provide Indiana’s Department of Natural Resources (IDNR) with an advanced Sport and Commercial Licensing Solution. The comprehensive solution will offer a cutting-edge platform that will streamline the licensing of hunters, anglers, and trappers. It will also encompass commercial licensing and permitting, game harvest check-in, special limited hunts, and public access management for visitors of DNR properties. Furthermore, the system will manage volunteer and event coordination for Indiana residents and visitors, IDNR personnel, and authorized retail agents.

The strong alignment of missions, values, and visions between Brandt and IDNR has paved the way for their collaboration. Brandt’s expertise in development, project management, business processes, and emerging technologies uniquely qualify them to create IDNR’s envisioned cutting-edge system. With a strong commitment to customer satisfaction, Brandt ensures system reliability, alleviating worries about performance, outages, and customer service issues.

Brandt Information Services prides itself on not only implementing robust business systems using best-in-class technologies, but also fostering innovation that positions its clients as industry leaders. Brandt is enthusiastic about the opportunity to bring their expertise to the table and contribute to the evolution of online sport and commercial licensing for the Indiana Department of Natural Resources.

About Indiana Department of Natural Resources
The mission of the Indiana Department of Natural Resources is to protect, enhance, preserve, and wisely use natural, cultural, and recreational resources for the benefit of Indiana’s citizens through professional leadership, management, and education.

About Brandt Information Services
Brandt Information Services is a leading provider of innovative software solutions for government agencies and private organizations. With a focus on improving operational efficiency and user experience, Brandt offers a wide range of services, including licensing and registration systems, payment processing, and data management solutions. With a strong commitment to client success, Brandt continues to deliver cutting-edge technology to simplify complex processes and empower organizations to achieve their goals.

Go Outdoors Oklahoma Introduces Enhanced Merchandise e-Commerce Storefront

December 19, 2023/in Development, Marketing, News

Brandt launched its new merchandise interface for Go Outdoors Oklahoma, a year after the merchandise e-store was first introduced.

Compared to last year, Go Outdoors Oklahoma saw a 640% increase in the sale of hats thanks to strategic cross-sells and packages while drinkware sales increased by 36% in their second year as a featured product.

“Our merchandise sales growth over this past year proves the public’s appreciation for our agency and representing our mission. It’s a great way for ODWC to foster our community of hunters, anglers and those who care for the land.”
Mike Chrisman, License Supervisor.

Key Metrics

“Since the new interface enhancement for Go Outdoors Oklahoma, our average unit ring has increased by over $5.00, and our conversion rate has increased by 178 basis points. This proves that the more high quality products we offer, the more likely Go Outdoors Oklahoma’s users are to buy them,” explains John DiFonzo, Director of Product Merchandising at Brandt.

Brandt’s e-commerce merchandise store introduces users to new product options, packaged with license sales workflows, to expand the state agency’s brand presence out in the field.

Download Case Study

Brandt Expands its Outdoor Recreational Platform Offerings with Acquisition of Itinio

December 11, 2023/in Development, News

TALLAHASSEE, FL – Brandt Information Services (“Brandt” or the “Company”), a leading provider of outdoor recreational technology platforms, today announced the acquisition of Itinio Reservation Management Applications and Services (“Itinio”). Itinio is an enterprise-level central reservations management system servicing state parks agencies and county parks and recreation organizations.

Itinio, known for its flexible and powerful cloud-based reservations and management suite, has a foothold in the state parks agency marketplace with five established state agency relationships and over a dozen county- and municipal-level customers. With the support of Brandt, Itinio will continue to build upon its current successful agency partnerships through its established and scalable model for servicing clients both large and small. The acquisition of Itinio also bolsters Brandt’s existing reservations offerings and strengthens its position in the outdoor recreation market.

Travis Warren, CEO at Brandt, stated: “Itinio has a strong reputation among parks and recreation administrators for providing top-notch customer service with its configurable solution. We are thrilled to welcome such a talented team at Itinio, who shares our values and approach. We look forward to transforming the outdoors experience together.”

“Brandt’s support will enable Itinio to continue providing industry-leading reservation functionality to outdoor recreational partners. Joining a well-respected organization in this space, Brandt, gives us the resources to live up to our clients’ expectations and continue to grow,” stated Dave McLean, Itinio Senior Account Director.

Since 2011, Brandt has grown strategically to become a market leader in outdoor recreational technology. The acquisition of Itinio by Brandt is the latest example of the Company’s dedication to staying at the forefront of technological advancements and providing unparalleled services to its clients. The integration of Itinio’s trusted platform and offerings, including its reservation management system, is expected to result in an even more robust offering available to clients to meet the evolving needs of outdoor recreational organizations for years to come. Clients can expect a seamless transition, with both Brandt and Itinio teams working collaboratively to ensure uninterrupted services and support.

About Brandt

Brandt is the leading provider of licensing, registrations, reservations, and e-commerce solutions for the outdoor recreational market, providing simple, modern, and secure technology solutions to conservation agencies and their users. The company has successfully scaled in the outdoor recreational industry with products and services to support hunting, fishing, boating and camping transactions.

About Itinio

Itinio is a cloud-based reservations & management suite with responsive point-of-sale, e-commerce, and revenue-building yield management and marketing tools tailored to state, county, and municipal park operations. Renowned for its exemplary platform and services team, Itinio has been at the forefront of campgrounds and park entry management innovation.

Media

Jonathan Keehner / Kate Thompson

Joele Frank, Wilkinson Brimmer Katcher

212-355-4449

Oregon’s Roadkill Salvage Permit: Paving the Way for Responsible Wildlife Conservation

November 30, 2023/in Development, News

Oregon is home to an abundance of wildlife, including deer and elk that frequently traverse the state’s roads and highways. Unfortunately, these creatures sometimes fall victim to accidents with vehicles. Thanks to the passage of Senate Bill 372, it is legal in Oregon to salvage deer and elk struck by vehicles with the proper Roadkill Salvage Permit. The free permit was previously available on ODFW’s website as a separate workflow involving manual tasks for documentation, file submission, and record keeping.

ODFW saw an opportunity to streamline this workflow leveraging it’s Electronic Licensing System (ELS) run by Brandt. Together the teams implemented the workflow using Terra’s survey functionality to closely match the previously manual process.

This innovative tool provides a comprehensive system to better track and manage deer and elk salvages along Oregon’s roads, making it easier for customers to report and ODFW to track these incidents securely and efficiently.

This functionality is available to both ELS guests and full customer profiles, making it an inclusive and accessible tool for everyone.

Key Features of the Roadkill Salvage Permit:

Comprehensive Data Collection: To gather crucial information about these incidents, a survey accompanies the permit application. This survey collects data on the location, time, species of the animal, and details about the driver involved in the accident. This wealth of information serves as a valuable resource for wildlife biologists.
Mapping Service: Dynamic mapping allows users to pinpoint the precise location of the salvage. ODFW Biologists may utilize this data to identify high-risk areas and formulate strategies to reduce wildlife-vehicle collisions.
Head/Antler Surrender: An essential component of the permit process involves surrendering the head and antlers of the harvested animal to an ODFW office. This measure ensures responsible wildlife management, allowing for the ethical and sustainable utilization of these resources.

In addition to the Roadkill Salvage Permit, Brandt has implemented the Transfer of Parts Module. This module helps track the distribution and utilization of various animal parts once they are received by an ODFW office, taxidermist, or a meat processor.

After an animal has been harvested, users can associate a transfer option with their tag based on the species. Users have the flexibility to add transfers and choose whether they are transferring animal parts to another customer or to an agent location. Once a transfer is finalized, the receiving agent or customer can print out a detailed transfer record. This record acts as a comprehensive receipt, ensuring transparency and accountability in the transfer process. It also aids in maintaining a clear chain of custody for all animal parts.

The introduction of the Roadkill Salvage Permit and the Transfer of Parts Module marks another step towards ODFW’s agency-wide adoption of the ELS creating a single source of truth for public user activity and data collection. By harnessing technology and efficient data collection, these functionalities allow for the careful monitoring of roadkill incidents and the sustainable use of animal parts.

Brandt Enhances Oregon’s License Distribution with Organization Management

November 14, 2023/in Development, News

Brandt has introduced an innovative Organization Management feature for Oregon Department of Fish and Wildlife. This new system empowers organizations approved by ODFW and fishing charters to self-enroll, purchase specific licenses, and distribute them to their clients. This streamlined process also includes the distribution of pre-purchased products to associate with customers, making license acquisition and distribution more accessible and hassle-free.

With this new Organization Management system, participating organizations can create a user profile, which is then submitted to ODFW for approval. Once approved, ODFW makes various products available to these organizations based on their specific Organization Type. The system allows ODFW to establish whether these products are provided free of charge or at a specified price based on legislation, and it also permits the establishment of the quantity of products an organization is authorized to obtain.

One of the most notable features of this new system is the ability for organizations to associate the licenses they acquire with individual customers. These customers may be either guest customers or have a unique Customer ID within the system. This flexibility ensures that the licenses are properly allocated and associated with the intended recipients.

Once licenses are successfully associated with a customer, the necessary documents can be easily printed and provided to the customer, facilitating the entire licensing process. In cases where the customer’s identity is not yet established, a blank card can be provided, and the customer’s information can be associated with the license after the event. This practical solution simplifies the management of licenses and helps ensure that the necessary documentation is readily available when needed.

The introduction of the Organization Management feature makes the management of licenses for fishing and wildlife group activities and enhances the efficiency of the licensing process by bringing the process online for organizations that engage with ODFW. This new functionality underscores Oregon Department of Fish and Wildlife and Brandt’s commitment to providing a seamless and user-friendly experience for both organizations and their clients, making it easier for everyone to access and enjoy Oregon’s natural resources responsibly.

New Florida Youth Artwork Hard Cards

November 6, 2023/in Development, News

Introducing the latest addition to Go Outdoors Florida’s exclusive lineup of hard card licenses, featuring art from the 2023 Youth Florida Fish Art Contest!

“The special hard card license allows Florida’s youth to share their artistic talents and passion for Florida’s iconic fish,” said Roger Young, FWC’s Executive Director. “We hope opportunities like the Florida Fish Art Contest create pride in conservation among the next generation of anglers.”

About License Hard Cards

Crafted to endure any weather condition, these plastic hard cards are waterproof and built to last. With three designs available in Go Outdoors Florida today, customers can select their favorite design at time of purchase. The card includes customer information including up to seven active licenses and a QR code for Law Enforcement to scan and validate.

Don’t miss out on the opportunity to own this unique, limited-edition card. Order your Go Outdoors Florida youth hard card artwork at gooutdoorsflorida.com.

Thank you for supporting conservation and Florida’s young artists.

Brandt’s Enhanced WMA Check-In Functionality: A Game Changer for Georgia WRD

October 30, 2023/in Development, News

Brandt has rolled out significant improvements to the Wildlife Management Area (WMA) Check-In functionality, receiving resounding praise and appreciation from users. These new features have not only simplified the process but have also brought about increased efficiency and convenience for the Wildlife Resources Division (WRD).

Streamlined Administrative Tasks

One of the standout changes in Brandt’s enhanced WMA Check-In functionality is the significantly reduced administrative burden. The previous system required numerous setups to be maintained, which could often lead to errors and inefficiencies. With the updated system, the number of setups needed to be maintained has been drastically reduced. This streamlined approach makes life easier for WRD personnel and ensures that their valuable time and resources are not spent on cumbersome administrative tasks.

The Introduction of Check-In Forms

Another feature of the enhanced functionality is the introduction of Check-In Forms. These forms have transformed the way WRD personnel interact with visitors and stakeholders. They serve as a structured and user-friendly way to gather essential information from visitors, enabling WRD to better understand and serve the needs of the public. These forms also help streamline data collection and analysis, leading to more informed decision-making.

Mobile Check-Ins for Better Flexibility

In an era where mobile technology plays a central role in daily life, Brandt’s enhanced WMA Check-In functionality has embraced the trend by introducing Mobile Check-Ins. This feature allows visitors to check in conveniently using their mobile devices, eliminating the need for physical paperwork and reducing the wait times for visitors. For WRD, this means increased efficiency, reduced lines at entry points, and better data accuracy, as well as improved user experience.

Brandt’s enhanced WMA Check-In functionality has brought about a welcome transformation in WRD’s operations. By reducing administrative burdens, introducing Check-In Forms, and embracing mobile technology, these improvements provide WRD with greater efficiency and enhanced data accuracy. These changes not only benefit WRD but also ensure that users experience a more convenient and enjoyable interaction with Georgia’s Wildlife Management Areas. As the positive reviews continue to pour in, it is clear that the new functionality is a game-changer for the WRD and those it serves.

Brandt Secures Contract with Maryland’s Department of Natural Resources to Modernize Current System

October 2, 2023/in Development, News

Brandt and Maryland’s Department Natural Resources (MD DNR) have entered a contract to revamp MD DNR’s current Electronic Licensing and Registration System (ELRS). Previously known as COMPASS, Maryland’s ELRS began as Brandt’s Terra solution’s first hunting and fishing system implementation in January 2012. Maryland DNR continued to internally maintain the solution with the support of Brandt hosting. Today announces the beginning of a year-long system modernization effort to bring the COMPASS solution onto the latest Terra platform for increased functionality, enhanced user experience, and ongoing system improvements.

The primary goal is to retain essential functionalities while integrating new technologies and features to improve the licensing and registration processes for Maryland outdoor recreationalist, as well as enhance overall administrative management for the DNR’s licensing and registration needs.

“We are honored to continue our collaboration with the Maryland Department of Natural Resources to provide a proven modern solution. Brandt’s proven record of developing innovative solution that drive positive change, and we are committed to delivering an Electronic Licensing and Registration System (ELRS) that meets and exceeds the expectations of MD DNR and its stakeholders.”
Jeff Roberts, Brandt’s Chief Technology Officer

MD DNR’s ELRS will implement practical, innovative approaches to address the challenges faced by the community. The new system will be designed and developed to support recruitment, retention, and reactivation efforts to grow hunting, angling, boating, and outdoor recreation participation in the state of Maryland.

About Maryland Department of Natural Resources
The Department of Natural Resources leads Maryland in securing a sustainable future for our environment, society, and economy by preserving, protecting, restoring, and enhancing the State’s natural resources.

About Brandt Information Services
Brandt Information Services is a leading provider of innovative software solutions for government agencies and private organizations. With a focus on improving operational efficiency and user experience, Brandt offers a wide range of services, including licensing and registration systems, payment processing, and data management solutions. With a strong commitment to client success, Brandt continues to deliver cutting-edge technology to simplify complex processes and empower organizations to achieve their goals.

Set It and Forget It: Auto Renew Adoption Rates

September 22, 2023/in Development, News

Having introduced this to the industry first in 2015, Brandt was the first to offer auto renew and our agency partners continue to lead the way in system revenues and conversion rates. Brandt’s automatic renewal program (auto renew) makes it easy for public users to stay licensed whenever possible, setting their licenses and permits to be automatically renewed without lapsing.

Public users who complete a transaction online are asked if they would like to opt-in to auto renew their licenses during the checkout process, and can update their preferences at any time. When the item is about to expire, the license system notifies the customer and subsequently charges the customer’s credit card for the subsequent item duration.

This program has proven to be an easy and effective way to increase retention while decreasing the churn rate of license purchases. It has stabilized agency revenue streams with license auto renew, and allows public users to always be prepared for their next adventure.

By implementing automatic renewals, customers are more likely to renew their licenses on time, resulting in a smaller gap in licensures and long-term higher number of licenses sold. Additionally, the convenience of auto renew increases customer satisfaction and loyalty. After five years of offering the service, Brandt has seen an average of 9.5% auto renew adoption rate.

Auto Renew Features Include:

Secure Payment Tokenization
PCI Level 1 Compliant
Optional Opt-In Program
Automatic Communications
Positive Public Feedback
Administratively Configurable

To determine an estimated rate of customers utilizing the auto renew program, Brandt analyzed its current state agency partners that have auto renew running for over a year, and followed the adoption rate trend for the first five years when licenses were able to be renewed.

In Year 0, users are signing up for auto renew. Beginning Year 1, users are having licenses that are eligible to be renewed automatically. The auto renew adoption rate is calculated by the volume of transactions processed through auto renew divided by the total volume of transactions eligible for auto renew processed within the same time period.

Brandt’s Auto Renew Annual Adoption Rates

States are experiencing a compounding growth in the number of auto renewing license holders with every year after launch.

Brandt’s auto renew functionality is an opt-in program where a user must take the extra steps to opt-in to the service. This approach provides higher customer satisfaction by positioning the functionality as a value-add to users rather than a trick to purchase again.

During difficult license sales periods such as poor weather, consistent auto renew transactions provide a reliable revenue stream, including enrolled donations and hard cards. For 365-day licenses, the increase in auto renew enrollments shows a direct correlation to decreased average gaps in licensure.

Download The Case Study